CSTE Certficiation question dumps on Software testing continued.
Checklist
Checklist
Quality Toolbox
Quality
control to Quality Assurance to Quality consulting
Quality
Control Department
Inspectors or
Testers
World-Class
Yield high
customer satisfaction at minimum cost.
112. What are the two major drivers that change the role of the QA
analyst
113. In the ‘Initial’ phase of quality function maturation, what type of management exists?
Authoritarian
60.
Match the items in Tab A with Tab B.
Tab A Tab
B
1. ISO 9000 1.
Guidelines for auditing the quality
2. ISO 9001 2.
Guide to implement quality systems
3. ISO 9004 3.
Describes quality models
4. ISO 10011 4. Introduction and guide to use other ISO 9000
standards
1-4, 2-3, 3-2, 4-1
61.
The ISO 9001:2000 standards are based on 8 quality
management principles.
As
per ISO 9001 standards, verify the following statements.
A . The top management shall demonstrate
its commitment to meet customer requirements for
Their products and services (True /
False).
B. The organization should determine and
provide the resources needed to establish and improve
quality management system (True / False).
- The
organization should ensure that all processes are operated under
controlled conditions and produce outputs that are consistent with
organization’s policy and objectives (True / False).
- The
organization should define and implement measurement, analysis and
improvement processes as a way of demonstrating that the product/service
conforms to specified requirement. (True / False)
62.
What are the two types of reviews defined in ISO/IEC 12207
Ans.
Joint technical review, Joint management review
63. Management commitment is the single most
important requirement for sucessful implementation of --------------- (answer - Quality
Management)
64. Having management
commitment does not guarantee quality management success but improves odds for
successful implementation. (True/False)
65. Top down
implementation model(waterfall effect) is most successful model for
implementing quality management. (True/false)
66. Committing to
quality management means
a.Understand the
concept of quality management.
b.Adopt behaviour to
show quality management.
c.Accept the need to
change the perpective leadership.
d.Provide funds for
training.
e.All of the above
67. Which is the
first step in establishing the trust among employees in implementation of
quality
a)
Actively
listening down
b)
Talking
down
c)
A)
or B)
d)
None
of the above
68.
Understanding comes after behavior change (True/False)
69.
Toyota Production System is also called as
a.
Just In Time
b.
Join
In Time
c.
Single
Minute Exchange of Dies
d.
None
of the above
70.
Visiting other companies and understanding its quality process reduces the
lead-time for identifying the quality process to be implemented in an
organization. True/False
71.
Which of the following is the most difficult of the decision making processes?
a) Authority
b) Voting
c) Avoidance
d) Consensus
72.
The objective of constructive criticism is
a.
to criticize some one on their bad works
b. to improve his performance
c.
duty of the project manager
73. Whether it is a must for the listener to
listen to all parts of speech? YES
74.
Which of the following is discriminating listening
a) Directed at selecting specific pieces of information, not the entire
communication.
b)
Complete
message with minimal distortion
c)
To
put youself in the speakers situation
d)
To
analyse what the speaker has said.
e)
None
of the above.
74.
Which of the following is Therapeutic listening
a)
Complete
message with minimal distortion
b)
Directed
at selecting specific pieces of information, not the entire communication.
c) To put youself in the speakers situation
d)
To
analyse what the speaker has said.
e)
None
of the above.
75.
Which of the following help attending to the speaker
a)
Maintain
eye contact
b)
Provide
continuous feedback
c)
Periodically
restate what was said
d)
Concentrate
exclusively on the speakers communication
e) All the above
76.
Which one below is not an attribute of executive management
a)
Purposeful
b)
Competent
c)
Analytical
d)
Decisive
e) Meaningful
77.
Which attributes were included in establishing status when equated to IT
environment.
a)
leadership
b)
technical
skill
c)
years
of experience
d)
all
the above.
78.
Quality promotes turning problems into opportunities (True / False)
79.
Customer will give up if complaints are not resolved within
(a)
4
Days
(b)
4
Months
(c)
4
Seconds
(d) 4 Minutes
80.
Following is part of complaint resolution process
(a)
Get
on your customer’s wavelength
(b)
Follow
up with the customer
(c)
Establish
and initiate an action program
(d) All the above
81.
Writing a successful report requires a clear understanding of both
_________________ and _____________
Ans:
Report objective and desired action.
82.
A good report has no more than
___________ and _______________
Ans:
Three objectives and three actions.
83.
QA report is designed to
(a) Convey information
(b)
Change
behavior
(c)
Trace
problem
(d)
None
of the above
84.
The scope of a IT Quality function includes
a.
Supporting implementation of quality policy
b. Reducing producer and customer gap
c. All of
the above
d. None of the above
85.
When the quality processes are mature with defined, improving work processes
the focus of the quality function is on
a.
Optimization
b. Product quality
c. Process deployment and compliance
d. All of the above
86.
Why are product inspections needed?
a. To find out the best worker
b. To find the worst worker
c. To
assist the worker in improving quality
d. For objectively appraising workers
e. All of the above
87.
Which is the least important skill for a quality manager in the below list?
a.
Verbal communication
b.
Project management
c. Programming
d.
Systems knowledge
e.
Knowledge of operations
f.
Written communication
88.
Which is the best positioning of a quality manager?
a) Reporting to
manager of systems/programming
b) Reporting outside
the IT function
c) Reporting to
manager of computer operations
d)
Reporting to IT manager
89.
The quality function is normally the weakest when reporting to _ _ _ _ _
a) Manager of systems/programming
b)
Outside
of IT function
c)
Manager
of computer operations
90. Based on research from the Quality Assurance
Institute the percent of quality groups reporting outside the IT function is
15%. YES /NO
90. The size of the quality function
ideally will vary with the size of the organization (True/False)
91.
Obtaining and sustaining support for quality is an ongoing activity - TRUE/FALSE.
92.
Which are the following tasks is not helpful in building support of quality
- Teach a
quality vocabulary
- Issue a
quality newsletter
- Staffing
- Meet daily on
quality
93.
In any organization QA Analyst position will be
- Part time
staff position
- Full time staff position
- Not required at all
94.
QA Analysts have to be trained quality functions YES
95.
Which are following disciplines is helpful in performing the quality function
A. Auditing
B. Individual
engineering
C. SPC
D. All the above.
96.
Which of the below tool help people to determine whether a process is in
control or not
a.
Run
Chart
b. Control Chart
c.
Pareto
Chart
d.
U
Chart
97.
Which are following tools belong to Quality Tool Box
- Brainstorming
- Affinity Diagram
- X-mR chart
- Pareto Chart
98.
What is the most commonly used / Powerful statistical tool?
Checklist
99. What is a simple list of questions that enables
people to follow and verify processes?
Checklist
100. ___________ is a set of tools, which assists in
defining, controlling and improving quality.
Quality Toolbox
101. List the tools commonly used by QA Analysts
·
Brainstorming
·
Flow
charts
·
Cause-and-effect
diagram
·
Histograms
·
Pareto
Charts
·
Control
charts
·
Scatter
diagrams
102. List few plans, a quality manager can use for driving and
continually maturing the quality environment
·
Stay
abreast with new quality practices
·
Study
the change in criteria for different quality models
·
Frequently
review the quality benchmark
·
Obtain
and Maintain quality related certifications
103. How the role of QA changes as the quality function matures in an
organization?
Quality
control to Quality Assurance to Quality consulting
104. Suggest another name for Independent Testing Department
Quality
Control Department
105. Quality practitioners working in Quality control department are
called _________.
Inspectors or
Testers
106. What are the major activities in the ‘Initial’ phase of quality
management maturation?
·
Perform
Quality control activity
·
QA
activities focuses on process definition- but not fully defines and follows the
process
107. _____________ is the prerequisite to improved quality and
productivity.
Consistency
108. What are the major
activities in the ‘Intermediate’ phase of quality management maturity?
·
Quality
control becomes shared responsibility of the customer, worker and QA analyst
·
Process
definition and improvement are emphasized and performed
·
Quality
function and QA analyst acts as a quality consultant
109. How does MBNQA
program define an organization which moves towards optimization?
World-Class
110. What is the
main identity of a World-class Organization?
Yield high
customer satisfaction at minimum cost.
111. What are the major activities in the ‘Final’ phase of quality management maturity?
· Workers are assigned responsibilities for process definition, measurement and improvement
· Role of QA analysts changes to performing Quality consulting to management and employees in promoting and implementing quality initiatives
112. What are the two major drivers that change the role of the QA
analyst
·
Management
Philosophy used in the IT group
·
Personal
belief system of managers
113. In the ‘Initial’ phase of quality function maturation, what type of management exists?
Authoritarian
114. When quality management philosophy matures, the organization
moves from hierarchical structure to _________.
Teams (that are organized and empowered to define, measure
and improve processes.)
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